Receive free US shipping via Standard Shipping for all orders over $80.
We offer the following shipping methods, all shipped by FedEx:
|48 Contiguous States|
|Standard Shipping||Up to 7 business days||$4.95|
|Express Shipping||Between 3 -5 business days||$9.95|
|Overnight Shipping||Guaranteed next day by 8pm||$19.95|
|Alaska and Hawaii|
|Standard Shipping||Between 7 - 10 business days||$29.95|
|Standard Shipping||Between 3 - 7 business days||$19.95|
Available for all destinations. Items being delivered within the 48 contiguous United States will arrive within 7 business days for most items that are in-stock. Items being delivered to Alaska and Hawaii may take up to 10 business days to be delivered and items being delivered to Canada will arrive within 7 business days.
Available for most destinations. If you place your order by 12 pm (noon) ET Monday through Thursday, your order will arrive within 2 to 3 business days. If you place your order after 12 pm (noon) ET Thursday through Sunday, your order will be shipped on Monday and will arrive 2 to 3 business days after the date of shipment.
Available for most destinations. If you place your order by 12 pm ET Monday through Thursday, your order will arrive the following day. If you place your order after 12 pm ET Thursday through Sunday, your order will be shipped on Monday and will arrive the day following shipment.
In the event that you are unhappy with your order, would like to exchange your item, if your order has been processed incorrectly or you have received a defective or damaged item, please contact Customer Care at 1-800-673-2293 FREE between 8:30 am – 11:00 pm ET Monday through Friday, or 11:00 am – 7:00 pm ET Saturday and Sunday.
You may return your unopened online purchase for a full refund of the merchandise value within fourteen (14) days after the date of purchase. After fourteen (14) days, you may return your unopened online purchase for a merchandise credit, so long as such items are returned within thirty (30) days after the date of purchase. Your credit will only be valid for use on this Site. In order to complete the exchange, Customer Care will provide you with instructions to return the merchandise by mail for a refund or credit and place a new order for substitute item(s).
In the event that we processed your order incorrectly, or that you received a defective or damaged item, will provide a full refund and/or replace the item. On some occasions we will require defective or damaged items to be returned.
Unfortunately, items purchased on this Site cannot be exchanged at a Maille retail location, and items purchased at a Maille retail location can only be exchanged at the respective boutique where you made your purchase. Please also note that neither mustard fresh from the pump, nor items that have been opened, can be exchanged or returned.
If you are returning an online purchase given as a gift, you will receive a credit for the merchandise value at the time of purchase, to be redeemed exclusively on this Site. Please note that: (i) an original receipt or a gift receipt is required to process all returns; (ii) we reserve the right to deny a refund or credit if the returned merchandise does not comply with these Terms of Sale; (iii) shipping and handling charges for returned items are non-refundable (unless we made an error with your order); and (iv) it may take us up to two (2) weeks to process your return after our receipt.
Products containing alcohol
Some of our mustards are made using white wine, rather than vinegar, and so contain a small amount of alcohol. The total alcohol content of these mustards is between 0.5% and 4.5%. Some States have regulations that prevent us from selling these items to customers located in those States.
If you are located in, and request us to deliver to the State of New Hampshire, we will not ship certain items containing more than 0.5% alcohol by volume unless both you and the recipient are 21 or older. In order to verify your age, we will ask for your birthdate during the checkout process. You will also be asked for confirmation (by affirmatively checking a box) that you will not sell, or make available for sale, any item containing more than 0.5% alcohol by volume to anyone under the age of 21.
We will not ship products containing 0.5% or more alcohol by volume to the following states: Arizona, Delaware, Maine, Oregon, Tennessee, Virginia or Washington. During the checkout process, if you are attempting to deliver any such items to one of the foregoing states, you will be notified and you can either manually remove such items from your shopping cart, or have the Site automatically remove such items.
How do I track my order?
You can track your orders using the 'Postal tracking link' provided in all order dispatch emails, as well as in the 'Orders' sections of 'My Account'.
Do you deliver internationally?
Orders will only be shipped and delivered to addresses located within the United States and Canada.
Do you offer next day delivery?
Yes. Please see 'Overnight Shipping'.
Do you offer specific day or specific time delivery?
We do not offer specific day delivery, except for ‘Overnight Shipping’, and unfortunately we cannot guarantee a specific delivery time.
How do I send my order to a friend at an address other than my own?
When completing an order, enter your friend's address when prompted to 'enter your delivery address'.
Can I send to multiple addresses in one order?
An order may only be shipped to one delivery address.
Can I buy online and collect in a boutique or vice-versa?
Unfortunately, we do not currently offer this service.
How do I mark something in my basket as a gift?
We are unable to mark individual items as gifts. However if you choose to have your order gift-wrapped, each item will be wrapped, and if you select a gift bag, a bag will be included in your order.